Please read before booking
Booking Policies
Please review the complete policies below before scheduling your appointment.
Booking & Deposit
- A $25 non-refundable deposit is required to secure every appointment.
- The deposit will be applied toward the remaining balance of the service.
- An appointment is not confirmed until the deposit has been received.
- The appointment address and arrival details are provided after booking.
- One reschedule is allowed with sufficient notice.
- A new deposit may be required for another reschedule or a late cancellation.
Cancellations & Rescheduling
- Please provide as much notice as possible if you need to cancel or reschedule.
- Last-minute cancellations may require payment of 50% of the missed appointment, plus a new deposit before booking again.
- No-shows will lose their deposit and may be required to pay an additional fee before booking another appointment.
- Deposits are non-refundable.
Late Arrivals
- A 10-minute grace period is allowed.
- Arriving more than 10 minutes late may reduce the time available for the service.
- Arriving 20 minutes or more late may result in cancellation of the appointment and loss of the deposit.
Fills
- Fills are available between 2 and 3 weeks after the original appointment.
- Clients must have at least 50% of their lash extensions remaining.
- If fewer than 50% remain, the appointment will be considered a full set and charged accordingly.
- I do not fill lash work completed by another lash artist.
- Extensions from another artist require a lash removal and a new full set.
Appointment Preparation
- Please arrive with clean lashes and no mascara, eyeliner, eye makeup, oils, or strip-lash glue.
- Avoid caffeine before the appointment if it causes eye movement.
- Please use the restroom before the service begins when possible.
- Full sets take approximately 2 hours, so please plan accordingly.
Guests & Age Requirement
- No additional guests or children are allowed during the appointment.
- Clients must be at least 16 years old.
- Clients under 18 may be required to have permission from a parent or legal guardian.
Lash Health & Allergies
- Please disclose allergies, sensitivities, recent eye procedures, irritation, infections, or medical conditions before the appointment.
- A patch test can be scheduled at least 24 hours before the service for clients with sensitivities.
- A patch test cannot guarantee that an allergic reaction will not occur.
- Services may be refused or rescheduled if the eyes appear irritated, infected, or unsafe to work on.
Lash Lifts & Previous Services
- Please disclose any recent lash lift, perm, or removal before booking extensions.
- Lash extensions may need to be postponed after a recent lash lift to protect the natural lashes.
- A lash lift should be scheduled only when the natural lashes are healthy and ready for the service.
Retention & Aftercare
- Lash retention varies depending on the natural lash cycle, aftercare, skin type, lifestyle, humidity, medications, and other individual factors.
- Clients must follow the recommended aftercare instructions.
- Avoid pulling, rubbing, or picking the extensions.
- Clean lash extensions regularly with an oil-free professional lash cleanser.
- Excessive heat, steam, oil-based products, and poor cleansing may affect retention.
48-Hour Guarantee
- Any unusual or excessive lash loss must be reported within 48 hours of the appointment.
- Please include clear photos when reporting a retention concern.
- Complimentary corrections are offered only when appropriate and when aftercare instructions have been followed.
- Requests submitted after 48 hours may require a paid mini fill or regular fill.
Payments
- The remaining balance is due at the appointment.
- Zelle and cash are preferred.
- Other payment methods may include an additional processing fee.
- Prices are non-negotiable.
After Hours
- Appointments after 6:30 PM are available upon request and subject to availability.
- A $25 after-hours fee is added to the service total.
“By booking an appointment, I confirm that I have read, understood, and agreed to all LWM by Michel booking policies.”
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